1. What is personal data?
Personal data is the information about a physical person.
2. How is your personal data protected?
All use of personal data, for example: collecting, compiling and/or storage, is covered by EU laws according to GDPR. All information collected is stored according to established and documented routines to ensure the integrity and availability of personal data.
My-E-Health AB does not store personal data longer than is necessary for treatment or the contractual period of your subscription. Exceptions will be made if there is a legal requirement to do so.
My-E-Health AB does not share personal data unless required by law.
3. Who is responsible?
My-E-Health AB is responsible for handling your personal data. If you want to have an extract of the personal data we have collected about you, correct any information or you would like to delete your personal data in our register then contact info@my-e-health.com.
We will update this policy frequently; the last update was done 1 September 2019. If you have any questions about the policy, you can contact us at info@my-e-health.com.
4. What information do we collect?
My-E-Health AB collects personal data that: You provide us, information that is automatically is gathered or generated from using our services such as assessments, name, education, health status, your internet connection, billing information and information about your account (not the password).
5. Why do we collect personal data about you?
My-E-Health AB collects data so that we can deliver our proactive services to you in the best possible way. Collected data is frequently used to improve our services and analysis.
My-E-Health AB uses your personal data to personalize our services to you. These are based upon the terms agreed between us and based upon your assessment data and usage. My-E-Health AB can recommend support or treatment based upon this data.
6. For what purpose do we use the information?
My-E-Health AB’s use of your personal data is to provide you with feedback, recommendations and tools based upon changes in your data and other comparable users’. My-E-Health AB uses your information to analyze your trends and your deviations and correlations thereto to assist in helping you to achieve defined long- or short-term goals.
Your assigned My-E-Health AB caregivers get access to personal data. However, they are restricted from divulging your data to third parties. The caregivers are not allowed to use your personal data for any other purpose than to deliver services connected to the My-E-Health AB platform. Data average mean scores (for groups of individuals) for taken assessments and related information, that is (data without identifiable information and only averages) can be shown on your company dashboard where department and company averages, trends and deviations can be displayed.
Your personal data can be used to provide user-friendly services customized for you.
7. When does My-E-Health AB collect the information?
My-E-Health AB collects information about you when you are creating an account and when you are using our services. We register information about the services and the web pages you use and how you interact with other web pages. My-E-Health AB also registers information about what kind of device you use to provide improved service when connected.
My-E-Health AB will record video sessions with you and your caregiver for purpose of quality-control. These sessions will be made available to you and the caregiver and My-E-Health AB’s approved quality assurance psychologists only. The recorded information will be handled with secrecy within My-E-Health AB where only the relevant persons will have access.
When you use our services will we gather information about your geographical location to collect statistics and help our system to evaluate that it is you and not someone else trying to log in.
8. Sharing of your personal data
Information about your usage of our services can be shared with specially selected partners or for research purposes – used in the context for why it is gathered. Research is naturally important to identify deviations, treatment methods and development other related and analytical solutions, however, no personal identifying information will be made available to My-E-Health AB approved researches. No external researches will be able to access your personal data.
Integrity-based reports that can be produced and published for research purposes. My-E-Health AB will always strive to protect your secrecy and your integrity. As integrity is key to offering a solid framework for analysis, trends and correlations to demographic data and your personal information, no identifying or personal data will be made public in publications nor within company use. However, it you are at risk and this has been identified via our platform we have the obligation to assist you in taking the next step.
If legally required or we suspect that there have been illegal activities using our services, we will on request share information about your usage to authorities. My-E-Health AB can share personal information about you if your My-E-Health AB Caregivers believe that it is in your best health interests and can assist in preventing or avoiding illness.
My-E-Health AB will not share, sell, or distribute your personal information in any other way than described within this policy document.
9. Use of analytic tools and cookies
We are continually working to improve your user experience within our online ecosystem, our analysis tools and services. To do that My-E-Health AB could register and analyze your information in relation to you and another user about interacting with My-E-Health.com. However, this will not be made public. My-E-Health AB can use Ai and other techniques for recognizing you as a user and analyzing data from you and other users.